Find answers to common questions about our security services.
Yes. QS Prime Limited carries comprehensive public liability insurance, employers' liability insurance, and professional indemnity insurance. Certificates are available upon request.
Health and Safety is central to everything we do. All officers complete H&S inductions, site-specific risk assessments are carried out before assignments begin, and we maintain detailed method statements for all operations.
Yes, absolutely. Every security officer we deploy holds a valid SIA (Security Industry Authority) licence. We verify all licences before deployment and maintain ongoing compliance checks. We also carry out enhanced DBS checks on all personnel.
QS Prime currently operates across England and Wales. We have the capability to provide services nationwide for the right contracts. Contact us to discuss coverage for your specific location.
Yes. Every client receives a detailed contract and SLA outlining our performance standards, reporting obligations, escalation procedures, and KPIs. We believe in complete transparency and accountability.
We have a formal complaints procedure and a dedicated account management team. Any issues are addressed within 24 hours. We conduct regular client satisfaction reviews and welcome feedback — it is how we continue to improve.
For planned contracts, we typically require 5-7 working days to complete vetting and site familiarisation. For urgent requirements, we can often mobilise qualified officers within 24-48 hours. Contact us to discuss your specific timeline.
Yes. We understand continuity is important. Where possible, we assign dedicated officers to your site. You can also request named officers for ongoing assignments, subject to availability.
Our team is available 24/7 to answer any questions about our security services.